A voucher is a discount code customers type in while choosing their tickets (or at the shop checkout). Manage them under Operations > Vouchers.
Create a voucher
| Field | Notes |
|---|---|
| Name | For your own reference. Customers never see it. |
| Code | What customers type: up to 20 letters and numbers, unique across vouchers. Leave blank on a new voucher, or choose Generate, to have one made for you. |
| Discount | Amount off (in your system currency) or Percentage off (1 to 100). |
| Expires after | The last day it can be used. Blank means no time limit. |
| Only for these tickets | Tick tickets to limit it. Leave all unticked to apply to every ticket. |
| Exclude for events | The voucher never discounts an event, even with no tickets chosen. |
| Allow for merchandise | Customers can also use it in the shop. |
| Usage mode | See below. |
| Enabled | Untick to switch it off without deleting it. |
A discount never takes a booking below zero. A booking covered in full is confirmed without any payment.
Usage modes
| Mode | Behaviour |
|---|---|
| Reusable | Any number of bookings can use it, any number of times. |
| Single use | Once a booking (or shop order) has used it, nobody can use it again. |
| Single use per customer | Each customer, told apart by email address, can use it once. Any number of different customers can. |
Which tickets does it apply to?
| You chose… | Voucher works on… |
|---|---|
| No tickets, and “exclude events” off | Every ticket and every event. |
| No tickets, and “exclude events” on | Every ticket, but not events. |
| One or more tickets | Only those tickets. It never applies to events. |
In the shop
With Allow for merchandise on, the same code works at the shop checkout, where it discounts the whole basket of goods. The ticket limits and “exclude events” only apply to bookings. Postage is added after vouchers, so an order whose goods are fully covered still pays postage.
The voucher list
The list shows Current vouchers by default. Expired and used single-use vouchers are hidden: choose All to see them. Search by code with the box at the top. Each voucher shows its discount, usage mode, expiry, whether it applies to merchandise, and where a single-use voucher was spent.
Use Copy code to copy a code to the clipboard so you can paste it into an email or social post.
Edit and delete
Editing never changes bookings that already used the voucher. Delete makes the code stop working. Bookings that used it keep their record of it. This can’t be undone, so consider Disable first.