Glossary | Gravity Pass Operator Guide

Term	Meaning
Administrator	A team member who can see and do everything, including managing the team.
Audit log	A record of every change made in the portal. See Audit log.
Booking	One customer order for a session: the lead booker, the riders, the tickets and the price. It has a reference like `GP-4K7Q2M9X`.
Booking prefix	The letters at the start of every booking reference. Set in Account settings.
Capacity	How many bookings a slot allows per day, or how many places an event has.
Check-in	Marking a booking as arrived on the day. See Checking people in.
Closure	A date or range when you’re closed, hidden from the booking calendar. See Closures.
Confirmed	A booking status: paid.
Convert	Changing the tickets on a confirmed booking, and optionally its day. See Managing a booking.
Customer	Anyone who has booked, bought a pass or ordered from the shop. Told apart by email address.
Dispatch	Marking a shop order as posted, with a tracking code.
Enabled / Disabled	Whether customers can buy something. Disabling hides it without deleting it.
Event	A ticket for one specific date, with its own capacity. See Events.
Expired	A booking status: the customer never paid, and the 15-minute hold ran out.
Fulfilment	Packing and posting shop orders. Also a role.
Hold	The 15 minutes a customer’s places are reserved while they pay.
Minor	Someone at or under the age you set, on the day they ride. Minors don’t need an email address and may pay a lower price.
Operations	A role for bookings, check-in and customers.
Opt-out	A customer’s choice not to receive marketing. See Marketing.
Option	A choice the customer makes on a shop product, such as Size.
Pass / Season pass	Paid once, it makes the holder’s own place free on chosen tickets for 1 to 12 months. See Season passes.
Passkey	A way to sign in with your fingerprint, face or device PIN.
Pending	A booking status: started but not yet paid.
Session	One dated, bookable run, created automatically from a slot (or an event). What customers actually book.
SKU	Your own code for a shop product, such as `HOOD-BLK`.
Slot	A repeating bookable time, such as “Weekend morning”. See Slots.
Stripe	The service that takes card payments and pays you out. See Payments.
Subject access request	A customer asking to see all the data you hold about them. See Subject access requests.
Ticket	What a customer buys for a session: a name, a price and the slots it can be booked on. See Tickets.
Voucher	A discount code, as an amount or percentage. See Vouchers.
Waiver	The document every rider signs once. See Waivers.