Gravity Pass is the system you use to sell uplift sessions, events, season passes and merchandise, and to look after the people who buy them. This guide is for you, the operator: the person (or team) who sets Gravity Pass up and runs it day to day.
It is not a guide for your customers. They never see this site. They use your booking site and your shop, and everything you configure here decides what they see there.
Find what you need
Getting started
How the parts fit together, how to sign in, and the order to set things up in. Start here
Setting up
Your organisation, payments, email, branding and team. Set up
What you sell
Slots, tickets, events, season passes, vouchers and closures. Open
Running your day
Bookings, check-in, customers, waivers and statistics. Open
Merchandise
Products, postage, fulfilment, orders and refunds. Open
Marketing
Connect Mailchimp or SendGrid, and export your customer list. Open
Compliance
The audit log, subject access requests, and erasing a customer’s data. Open
Reference
Roles and permissions, a glossary, and fixes for common problems. Open
What you can do depends on your role
Each person on your team has one or more roles, and the portal only shows them the screens they need.
| Role | Can do |
|---|---|
| Operations | Bookings, check-in and customers. |
| Fulfilment | Merchandise fulfilment and orders. |
| Administrator | Everything, including setup and managing the team. |
Pages in this guide that only apply to administrators say so at the top. The full list is in Roles and permissions.