You sign in to the management portal with your work email address. Your administrator creates your account and gives you a temporary password.
Your first sign-in
Enter your email
Type your email address and choose Continue. If you’ve added a passkey, your browser offers to use it. Otherwise you’ll be asked for your password.
Enter the temporary password
Use the password your administrator gave you.
Choose your own password
You’ll be asked to set a new password straight away. It must be at least 12 characters.
Signing in after that
There are three ways to sign in. Which you use depends on what you’ve set up under My profile.
| Method | What you do |
|---|---|
| Password only | Email, then password. |
| Password and authenticator app | Email, password, then the 6-digit code from your app. |
| Passkey | Email, then confirm with your fingerprint, face, device PIN or security key. A passkey replaces both the password and the code. |
If you’ve lost your phone, choose Use a recovery code on the code screen and enter one of the codes you saved when you set up the authenticator app. Each recovery code works once.
Staying signed in
You stay signed in while you use the portal. For security you’ll be asked to sign in again after 7 days without using it, and at the latest 30 days after you last entered your password.
If you can’t get in
| Problem | What to do |
|---|---|
| Forgot your password | Ask an administrator to reset it. They give you a new temporary password. |
| Lost your phone or authenticator app | Use a recovery code, or ask an administrator to remove your second factors. You can then set it up again. |
| Passkey option doesn’t appear | Your browser may not support passkeys, or you’re on a different web address from the one the passkey was created for. Use your password instead. |
| You are the only administrator and you’re locked out | This needs your technical contact or hosting provider. They can reset the account from the database. |