Postage methods are the ways you can send merchandise. At checkout the customer chooses one of the enabled methods, and its cost is added to their order once, however much is in the basket.
Add a method
Under Merchandise > Postage, choose New postage method.
| Field | Notes |
|---|---|
| Service | What the customer sees, and what you see when you pack: for example “Royal Mail Tracked 48”, “DPD next day” or “Evri”. |
| Cost | A fixed amount for the whole order, in your system currency. Enter 0.00 for free: the shop then shows Free. |
| Enabled | Untick to stop customers choosing it. |
Order and choice
- Drag methods by their handle (⋮⋮) to change the order customers see them in.
- If only one method is enabled, it’s pre-selected at checkout.
- With no methods at all, checkout asks for no choice and adds no postage charge.
How postage affects the price
- Postage is added after vouchers. Vouchers discount only the goods, so an order whose goods are fully covered still pays postage.
- The chosen service and cost are copied onto the order. They appear in Fulfilment (“Send by …”), in Orders, in the customer’s emails, and in the payment and the refund limit.
- Changes only affect orders placed from now on. Existing orders keep the service and cost they were sent with.
- If you change your currency, costs aren’t converted. Check them afterwards.