Gravity Pass has four parts. You only work in one of them, the management portal, but it helps to know what the others are.
The four parts
Management portal
This is where you work. Everything in this guide happens here: setting up, watching bookings, checking people in, packing orders.
Booking site
Your customers choose a day, pick tickets, add the people riding and pay. Also where they buy season passes and see your events.
Merchandise shop
A separate site for selling products. It shares customers, branding and your payment account with the booking site.
Check-in app
The Gravity Pass app for iPhone, for checking people in on the day. The portal’s Check in screen does the same job on any device.
How availability works
There is no calendar to fill in. Availability comes from two things you set up, and they work together.
A slot says when you run
A slot is a repeating time, such as “Weekend morning, Saturday and Sunday, 10:00 to 13:00, 12 bookings per day”. You can limit it to a date range, such as half term.
Gravity Pass creates the days
Each day a slot runs becomes a dated session: the thing customers actually book, with its own places. Sessions are created about 90 days ahead and topped up automatically, so you never create them by hand.
A ticket puts it on sale
A ticket is what the customer buys. Each ticket lists the slots it can be booked on. A slot only goes on sale once an enabled ticket is attached to it.
Closures take days off
A closure hides specific dates from the booking calendar, such as bank holidays or a maintenance week.
Events are different: they are a one-off ticket for a single date, with their own capacity, and don’t need a slot.
How a booking happens
- The customer picks a session and tickets. Their places are held for 15 minutes while they pay.
- They pay online. The booking becomes Confirmed and they get a confirmation email.
- If they don’t pay in time, the hold expires, the places are released, and the booking shows as Expired.
- Everyone riding who hasn’t signed your waiver is emailed a link to sign it.
- On the day, you check them in.