Managing a booking | Gravity Pass Operator Guide

Read a booking's details, then move it, convert its tickets, or cancel and refund it.

Open any booking from Bookings, from a customer’s page, or from a link in Check in.

What a booking shows

Section	What’s there
Status and total	The status badge, the amount, and the action buttons. A Pending booking also says when its held spaces will be released.
Session	The date, time, and the slot or event name, plus the number of places.
Booked by	The lead booker, with a link to their customer page, email and phone.
People in this booking	The booker and every rider, with an Under 18 badge for minors and a Waiver signed or Waiver not signed badge for each adult.
Tickets	Each line with quantity and price. If a season pass or voucher was used it shows a subtotal, then each discount, then the total.
History	Every event, newest first: booked, paid, moved, converted, cancelled, who did it and when.

Use this when a customer wants a different day or time.

Choose Move booking

Available on Pending and Confirmed bookings, but not for events.

Pick a day

A calendar highlights days that have a session with room for everyone on the booking. Choose one.

Pick a time

If a day has several sessions, choose one. Each shows how many places are left.

Confirm

Choose Move booking. The history records the move, and the customer’s places move with it.

Moving doesn’t change the price or the tickets. To change those too, use convert. If you change your mind, choose Keep current time.

Use this when a customer bought the wrong tickets, or wants different ones on a different day.

Choose Convert booking. This is only available on Confirmed bookings, and not for events.
For each ticket line, choose the ticket to switch to. Minors keep paying the minor price where the new ticket has one.
Optionally choose a different day and time too. The booking’s current session stays selectable, so you can change tickets alone.
The dialog shows the new total and the difference.
Choose Convert booking.

Choose Cancel booking (or Cancel & refund on a paid one). You’re asked to confirm first.

Booking is…	What happens
Pending	The held spaces are released. Nothing was paid, so nothing is refunded.
Confirmed	The booking is cancelled, the places are released, and the whole payment is refunded to the customer’s card.

A cancelled booking can’t be reinstated. If a customer changes their mind, they have to book again.

Every change you make is recorded against your name in the booking’s history, and in the audit log.