Gravity Pass has one waiver for your whole business. Every rider signs it once, and that signature is kept on their customer record.
Set up your waiver
Go to Administration > Account > Waiver. You can add:
- Waiver text: shown for the customer to read before they sign. Line breaks are kept. Up to 20,000 characters.
- YouTube video: optional. Paste any YouTube link. When set, the customer can’t sign until they’ve watched the whole video, and skipping ahead is undone.
- Both, or neither. If you leave both blank, no waiver is asked for at all.
When customers are asked to sign
- When a booking is paid, the lead booker and every adult on it who hasn’t signed yet gets an email with their own personal link.
- The link opens a page on your booking site that shows the text and/or video.
- To sign, the customer ticks I agree and types their full name.
- Minors don’t have an email address, so an adult signs for them.
- The signature, the date and the typed name are saved on the customer.
Once signed, they’re not asked again, even if you edit the waiver later.
You can change the wording of the email under Email > Templates > Waiver to sign. See Email templates.
Seeing who has signed
| Where | What you see |
|---|---|
| A booking | A Waiver signed or Waiver not signed badge beside each rider. |
| Check in | A Signed or No waiver badge per rider, so you can catch it before they ride. |
| A customer’s page | Signed or not, when and the name they typed. |
If someone hasn’t signed, open their customer page and choose Send waiver email or Resend waiver email.
Events that don’t need one
Tick Waiver not required on an event and no waiver email is sent for a booking made up only of those tickets.
Changing the waiver
Editing the text doesn’t ask people who’ve already signed to sign again. To make everyone sign the new version, tick This is a new waiver when you save. Every existing customer is marked as unsigned, and each is emailed when they next book. You’re asked to confirm, and it can’t be undone.