---
title: "Glossary"
description: "The words Gravity Pass uses, in plain English."
---

> Documentation Index
> Fetch the complete documentation index at: http://localhost:4321/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary

| Term | Meaning |
|---|---|
| **Administrator** | A team member who can see and do everything, including managing the team. |
| **Audit log** | A record of every change made in the portal. See [Audit log](/compliance/audit-log). |
| **Booking** | One customer order for a session: the lead booker, the riders, the tickets and the price. It has a reference like `GP-4K7Q2M9X`. |
| **Booking prefix** | The letters at the start of every booking reference. Set in [Account settings](/setup/account-settings#bookings). |
| **Capacity** | How many bookings a slot allows per day, or how many places an event has. |
| **Check-in** | Marking a booking as arrived on the day. See [Checking people in](/daily/check-in). |
| **Closure** | A date or range when you're closed, hidden from the booking calendar. See [Closures](/selling/closures). |
| **Confirmed** | A booking status: paid. |
| **Convert** | Changing the tickets on a confirmed booking, and optionally its day. See [Managing a booking](/daily/managing-a-booking#convert-a-booking). |
| **Customer** | Anyone who has booked, bought a pass or ordered from the shop. Told apart by email address. |
| **Dispatch** | Marking a shop order as posted, with a tracking code. |
| **Enabled / Disabled** | Whether customers can buy something. Disabling hides it without deleting it. |
| **Event** | A ticket for one specific date, with its own capacity. See [Events](/selling/events). |
| **Expired** | A booking status: the customer never paid, and the 15-minute hold ran out. |
| **Fulfilment** | Packing and posting shop orders. Also a role. |
| **Hold** | The 15 minutes a customer's places are reserved while they pay. |
| **Minor** | Someone at or under the age you set, on the day they ride. Minors don't need an email address and may pay a lower price. |
| **Operations** | A role for bookings, check-in and customers. |
| **Opt-out** | A customer's choice not to receive marketing. See [Marketing](/marketing). |
| **Option** | A choice the customer makes on a shop product, such as Size. |
| **Pass / Season pass** | Paid once, it makes the holder's own place free on chosen tickets for 1 to 12 months. See [Season passes](/selling/passes). |
| **Passkey** | A way to sign in with your fingerprint, face or device PIN. |
| **Pending** | A booking status: started but not yet paid. |
| **Session** | One dated, bookable run, created automatically from a slot (or an event). What customers actually book. |
| **SKU** | Your own code for a shop product, such as `HOOD-BLK`. |
| **Slot** | A repeating bookable time, such as "Weekend morning". See [Slots](/selling/slots). |
| **Stripe** | The service that takes card payments and pays you out. See [Payments](/setup/payments). |
| **Subject access request** | A customer asking to see all the data you hold about them. See [Subject access requests](/compliance/subject-access-requests). |
| **Ticket** | What a customer buys for a session: a name, a price and the slots it can be booked on. See [Tickets](/selling/tickets). |
| **Voucher** | A discount code, as an amount or percentage. See [Vouchers](/selling/vouchers). |
| **Waiver** | The document every rider signs once. See [Waivers](/daily/waivers). |

Source: http://localhost:4321/reference/glossary/index.mdx