---
title: "Signing in"
description: "Sign in with a password, an authenticator code or a passkey, and what to do if you're locked out."
---

> Documentation Index
> Fetch the complete documentation index at: http://localhost:4321/llms.txt
> Use this file to discover all available pages before exploring further.

# Signing in

You sign in to the management portal with your work email address. Your administrator creates your account and gives you a temporary password.

## Your first sign-in

1. **Enter your email**

   Type your email address and choose **Continue**. If you've added a passkey, your browser offers to use it. Otherwise you'll be asked for your password.
2. **Enter the temporary password**

   Use the password your administrator gave you.
3. **Choose your own password**

   You'll be asked to set a new password straight away. It must be **at least 12 characters**.

## Signing in after that

There are three ways to sign in. Which you use depends on what you've set up under [My profile](/getting-started/my-profile).

| Method | What you do |
|---|---|
| **Password only** | Email, then password. |
| **Password and authenticator app** | Email, password, then the 6-digit code from your app. |
| **Passkey** | Email, then confirm with your fingerprint, face, device PIN or security key. A passkey replaces both the password and the code. |

If you've lost your phone, choose **Use a recovery code** on the code screen and enter one of the codes you saved when you set up the authenticator app. Each recovery code works once.

## Staying signed in

You stay signed in while you use the portal. For security you'll be asked to sign in again after **7 days without using it**, and at the latest **30 days** after you last entered your password.

## If you can't get in

> **Five wrong passwords lock the account**
>
> After 5 failed attempts the account is locked for 15 minutes. An administrator can also unlock it straight away from [Team](/setup/team).

| Problem | What to do |
|---|---|
| Forgot your password | Ask an administrator to [reset it](/setup/team#reset-a-password). They give you a new temporary password. |
| Lost your phone or authenticator app | Use a recovery code, or ask an administrator to remove your second factors. You can then set it up again. |
| Passkey option doesn't appear | Your browser may not support passkeys, or you're on a different web address from the one the passkey was created for. Use your password instead. |
| You are the only administrator and you're locked out | This needs your technical contact or hosting provider. They can reset the account from the database. |

Source: http://localhost:4321/getting-started/signing-in/index.mdx