---
title: "Tickets"
description: "Create what customers buy, set adult and minor prices, and choose which slots each ticket can be booked on."
---

> Documentation Index
> Fetch the complete documentation index at: http://localhost:4321/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets

> **Administrators only**
>
> This part of the portal is only visible to people with the **Administrator** role. If you can't see it in your menu, ask an administrator. See [Roles and permissions](/reference/roles-and-permissions).

A **ticket** is what a customer buys. It has a name, a description, a price, and a list of the [slots](/selling/slots) it can be booked on. Manage tickets under **Operations > Tickets**. Event tickets live under [Events](/selling/events) and never appear here.

## Create a ticket

Choose **New ticket**:

| Field | Notes |
|---|---|
| **Name** | For example "Day ticket". Customers see it. |
| **Description** | Shown to customers when they choose a ticket, and in this list. Supports formatting (**bold**, lists, links). |
| **Adult price** | In your system currency. |
| **Minors price** (optional) | What a [minor](/setup/account-settings#minors) pays. Leave blank to charge everyone the adult price. Enter `0` for minors to ride free. |
| **Rides** (optional) | The number of rides included. Blank means unlimited. |
| **Can be booked on these slots** | Tick at least one. |
| **Enabled** | Untick to stop customers buying it without deleting it. |

A ticket **can't be saved or enabled without at least one slot**.

## Who can buy it

A ticket can only be bought for a session created by one of its slots, and only while it is **enabled**. The booking site only shows customers the tickets that fit the day they chose. A day with no enabled ticket isn't offered at all. This is enforced by the system itself, not just the website.

## Editing, disabling and deleting

| Action | Effect |
|---|---|
| **Edit** | Changes apply to new bookings immediately. Existing bookings are unaffected. |
| **Disable / Enable** | Stops or restarts sales. Use this for a ticket you'll want again. |
| **Delete** | Customers can no longer buy it. Existing bookings keep their record of it. This can't be undone. |

In the list, a ticket with **no slots** is flagged *"No slots – can't be booked"*. Older tickets created before slots existed may show this: edit them to attach a slot.

> **Many tickets, one slot**
>
> You can attach several tickets to the same slot (for example Adult day, Family day and Child day) and one ticket to several slots (for example a day ticket valid on both weekend and holiday slots).

## Moving customers between tickets

If someone booked the wrong ticket, you don't edit the ticket. You [convert their booking](/daily/managing-a-booking#convert-a-booking).

Source: http://localhost:4321/selling/tickets/index.mdx