---
title: "Merchandise shop"
description: "Sell merchandise online: how the shop works and which screens run it."
---

> Documentation Index
> Fetch the complete documentation index at: http://localhost:4321/llms.txt
> Use this file to discover all available pages before exploring further.

# Merchandise shop

Gravity Pass includes a separate online **shop** for merchandise, such as hoodies and stickers. It's its own website, but it shares your customers, branding, voucher codes and payment account with the booking site.

In the portal everything lives under **Merchandise** in the menu.

| Screen | Who sees it | Used for |
|---|---|---|
| [Fulfilment](/merchandise/fulfilment) | Fulfilment, Administrator | The to-do list of paid orders to pack and post. |
| [Orders](/merchandise/orders-and-refunds) | Fulfilment, Administrator | Every order, with search, refunds and customer requests. |
| [Products](/merchandise/products) | Administrator | What you sell. |
| [Categories](/merchandise/products#categories) | Administrator | The headings products are listed under. |
| [Postage](/merchandise/postage) | Administrator | The delivery methods customers choose from. |

## How an order flows

1. **The customer browses and checks out**

   They choose products and options, add them to a basket, enter their email, name and delivery address, pick a postage method and pay by card. The shop prices the basket itself every time it changes.
2. **Payment arrives, the order is Paid**

   They get an "order placed" email. The order appears in [Fulfilment](/merchandise/fulfilment).
3. **You pack and post it**

   Open the order, pack what it lists, post it, then enter the tracking code and choose **Mark as dispatched**. The customer is emailed.
4. **Afterwards**

   The customer can look the order up, and ask for a cancellation or refund. You handle requests and refunds under [Orders](/merchandise/orders-and-refunds).

## Order statuses

| Status | Meaning |
|---|---|
| **Awaiting payment** | The customer hasn't finished paying. After **2 hours** unpaid, the order is given up on (shown as *Given up on* in filters) and any single-use voucher is returned. |
| **Awaiting dispatch** | Paid, and waiting for you to post it. |
| **Dispatched** | Posted, with a tracking code. |
| **Refunded** | Refunded in full. It leaves your Fulfilment list. |

> **Note**
>
> An order covered entirely by vouchers is placed straight away without a payment. A payment that arrives after an order has been given up on is still honoured.

## What customers see

- Browse by category, a product page with a picture gallery, descriptions and option menus.
- A basket (1 to 99 of each item) that is remembered in their browser.
- **My orders**: customers enter their email, are sent a 6-digit code, and then see their paid orders, tracking codes and refunds.
- Optional address lookup at checkout. This depends on how your system was set up, so ask whoever maintains it if you'd like it turned on.

Source: http://localhost:4321/merchandise/index.mdx