---
title: "Fulfilment"
description: "Your to-do list of paid orders: see what to pack, where it goes, and mark it dispatched with a tracking code."
---

> Documentation Index
> Fetch the complete documentation index at: http://localhost:4321/llms.txt
> Use this file to discover all available pages before exploring further.

# Fulfilment

**Merchandise > Fulfilment** is the list of paid orders that are waiting to be sent. People with the **Fulfilment** role (and Administrators) can use it.

## What's on the list

The list shows, **longest waiting first**:

- Paid orders you haven't posted yet.
- Any order where the customer has asked for a cancellation or refund and you haven't answered. These show a red badge.

Each row shows the reference, when it was paid, the total, the person it's going to and their town and postcode, the postage service to use, and what to pack, including options like size. A **Part refunded** badge warns you when some money has already been returned.

An order refunded in full drops off the list because there's nothing to send.

## Dispatch an order

1. **Open the order**

   Select it. The page shows exactly what to pack and where to send it.
2. **Check for warnings**

   Read any banner at the top. If the customer **asked to cancel or refund**, **don't pack it** until you've decided. Follow the link and see [Orders and refunds](/merchandise/orders-and-refunds). If part of it was refunded, check the order before packing.
3. **Pack and post it**

   Pack the items listed and send them with the postage service shown.
4. **Enter the tracking code**

   Type the postage tracking code, for example `RM123456789GB`.
5. **Choose Mark as dispatched**

   You're asked to confirm. The order is marked as posted with your name and the time, and **the customer is emailed the tracking code**.

> **You can't undo a dispatch**
>
> Once dispatched, an order leaves the list and the customer has been emailed. Double-check the tracking code before you confirm.

## When the list is empty

*"Nothing to send"* means there are no paid orders waiting. Orders appear here as soon as the customer's payment goes through.

If an order you expect isn't here, find it under [Orders](/merchandise/orders-and-refunds). It may be awaiting payment, already dispatched, or fully refunded.

Source: http://localhost:4321/merchandise/fulfilment/index.mdx